Shipping policy

ARTICLE 5. DELIVERY

HALO CONCEPT SAS. will use its best efforts to ensure that the order, accompanied by a delivery note (subject to full payment and collection of the order), is delivered within an average of three to five (3 to 5) working days in mainland France (including Corsica) and Monaco. European Union countries will be delivered within an average of four (4) to seven (7) working days.

Any product purchased on the Site will be delivered within a maximum of thirty (30) working days from the day following payment of the order to the address indicated by the Client when placing their order on the Site.

If the delivery time is exceeded, and where this is not justified by force majeure, the Client may request the cancellation of the sale and obtain a refund of the sums paid in connection with the sale as soon as possible.

For orders outside France, when the parcel intended for export reaches its destination, it will be the recipient's responsibility to pay the taxes or customs duties applicable in the destination country. Local authorities can provide further information.

ARTICLE 6. RECEIPT – CLAIMS – RETURNS

The Client is required to check the condition and conformity of the Products at the time of delivery.

This article concerns transport anomalies and non-conforming or defective Products. The exercise of the right of withdrawal (change of mind) is governed by article 7 and is not subject to any prior agreement.

6.1 Reservations relating to transport

Any anomaly relating to transport, such as:

  • damaged parcel,
  • missing product,
  • damaged product,

must be reported within three (3) working days following receipt, in accordance with the legal provisions in force. The Client is invited to make all necessary reservations directly with the carrier upon delivery.

If this deadline is not respected, no claim relating to transport can be considered by HALO CONCEPT SAS.

6.2 Non-conforming or defective Products

Notwithstanding the reservations to be made with the carrier, the Client benefits from the legal guarantees in force. Thus, the Products are covered by:

  • the legal guarantee of conformity,
  • the guarantee against hidden defects.

In the event of non-conformity or defect, the Client has a legal period of two (2) years from receipt of the Product to take action. Any claim must be sent to HALO CONCEPT SAS. customer service by email at: contact@haloconcept.com

6.3 Return procedure (non-conformity)

In the event of a Product return for non-conformity or defect, the Client must follow the procedure below:

  • obtain prior agreement from customer service,
  • include the return slip provided by HALO CONCEPT SAS.,
  • return the Products in their original packaging, with labels and accessories, in perfect condition.

Where the return is justified by a lack of conformity or a defect, the return costs are borne by HALO CONCEPT SAS.

6.4 Outcome of the claim

After verification of the non-conformity, HALO CONCEPT SAS. will offer, as appropriate:

  • replacement of the Product(s),
  • or refund of the order price (Products and delivery costs).

The refund will be made within fourteen (14) days from the finding of the non-conformity or from receipt of the returned Product.